Privacy Policy

1. Information We Collect

Information You Provide

When you use our services, you may provide us with:

• Account Information: Email address, name, and password when you create an account
• Memorial Content: Photos, biographical information, obituaries, tributes, and other content about your loved ones that you upload or create
• Payment Information: Billing address and payment details (processed securely by our payment providers—we do not store full card numbers)
• Communication Data: Information you provide when contacting our support team
• Service Preferences: Your selections regarding templates, designs, and memorial customization

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Log Data: IP address, access times, and referring URLs
• Location Data: General geographic location based on IP address (country/region level only)

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services: Create, store, and deliver your memorial stationery and digital tributes
• Process Transactions: Handle payments and send order confirmations
• Improve Our Services: Analyze usage patterns to enhance our templates, features, and user experience
• Communicate With You: Send service updates, respond to inquiries, and provide customer support
• Personalize Experience: Remember your preferences and provide tailored recommendations
• Ensure Security: Protect against fraud, unauthorized access, and other security threats
• Comply With Law: Meet legal obligations and respond to lawful requests

We do not sell your personal information or use the memorial content you create for any purpose other than providing our services to you.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your data based on:

• Contract Performance: Processing necessary to provide our services that you've requested
• Legitimate Interests: Improving our services, ensuring security, and preventing fraud
• Consent: Where you've given explicit consent, such as for marketing communications
• Legal Obligation: Compliance with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

Trusted third parties who help us operate our business:

• Cloud hosting and storage providers
• Payment processors (e.g., Stripe)
• Analytics services (e.g., Plausible Analytics—privacy-focused, no personal data tracking)
• Email service providers
• AI services for writing assistance (text only, processed securely)

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process or government requests
• Protect our rights, privacy, safety, or property
• Enforce our terms of service
• Respond to claims of content violations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent

We may share information for other purposes with your explicit consent, such as when you choose to make a memorial tribute publicly accessible.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, including authentication, security, and remembering your preferences. These cannot be disabled.

Analytics Cookies

We use Plausible Analytics, a privacy-focused analytics service that does not use cookies or collect personal data. It provides us with anonymous, aggregated statistics about how our site is used without tracking individual visitors.

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when closing your browser

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Memorial Content: We understand that memorial tributes hold lasting significance. Your created memorials remain accessible in your account indefinitely unless you choose to delete them or close your account.

Account Deletion: When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access limitations and authentication requirements
• Secure Infrastructure: Industry-standard cloud security practices
• Regular Audits: Ongoing security assessments and monitoring
• Payment Security: PCI-DSS compliant payment processing

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you have concerns about the security of your account, please contact us immediately.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Request a copy of the personal information we hold about you in a commonly used, machine-readable format.

Correction

Request that we correct any inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to certain legal exceptions.

Restriction

Request that we limit how we use your personal information.

Objection

Object to processing of your personal information for certain purposes, including direct marketing.

Withdraw Consent

Where we rely on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us. We will respond to your request within 30 days (or sooner where required by law).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know

Request information about the categories and specific pieces of personal information we've collected, the sources, purposes, and third parties with whom we share it.

Right to Delete

Request deletion of personal information we've collected, subject to certain exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Opt-Out

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To submit a request, please contact us. You may designate an authorized agent to make requests on your behalf.

10. International Data Transfers

Feel Tomorrow LLC is based in the United States (Wyoming) and serves users worldwide. Your information is processed and stored in the United States and may be transferred to other countries where our service providers operate.

For users in the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Other lawful transfer mechanisms recognized under applicable law

By using our services, you acknowledge that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover we have collected information from a child under 16 without parental consent, we will delete that information promptly.

Note: Memorial content you create may include information and photos of children who have passed away. This content is controlled by you and is used solely to provide our memorial services as you direct.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our site.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Update the “Last updated” date at the top of this policy
• Notify you by email (if you have an account)
• Display a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: